Learning Center

Latest thinking and practice advise on guest experience, marketing, and management in hospitality.

Guest Experience

How Guest Engagement can Transform your Hotel

Creating a relationship with guests is extremely valuable for establishing business opportunities that include increasing direct bookings, creating new revenue streams as well as improving the experience at your hotel or property. 

Guide

revenue calculator

This Hotelier guide includes best practices and strategies for contactless check-in and more during COVID-19

Guest Experience

5 Tips For Adapting To Changing Customer Expectations As a Host

Providing great customer experiences is essential for success in hospitality. The COVID-19 pandemic has caused major disruptions in the industry and shifted traditional customer expectations in the process. Airbnb hosts and property managers will need to adjust to this new reality or risk losing customers.

Guide

online-check-in-guide

This Hotelier guide includes best practices and strategies for contactless check-in and more during COVID-19

Guide

The Hospitality Guide to COVID-19

Free Guide Best Practices for Online check-in and Safe Stay This guide is for all hospitality providers, sharing best practices and strategies for contactless check-in