Latest thinking and practice advise on guest experience, marketing, and management in hospitality.
Technology has become extremely important within the hospitality industry. It helps hosts to innovate processes and upgrade customer experiences. Online Check-in allows travelers to confirm their personal details and reduce wait time at queue lines. While online check-in is are offered by almost every airline, they are not offered frequently enough in the hospitality industry.
Upselling and cross-selling in the hospitality industry require skill and industry knowledge. Studies show that we can design offerings so that consumers are up to six times more likely to make a purchase.