Outstanding Guest Experience, More Revenue

Tap the true potential of guest communication

Hotels

Collect

Collect all the information you need ahead of time, transforming the way you welcome guests.

Eliminate the wait & paperwork at the reception desk and offer a quality and attentive experience upon arrival. 

Collect scanned passport and documents, digital signatures, opt-in marketing, add custom questions to your online check-in and more. 

Ancillary services are also offered with the ability to accept online credit card payment.

Wishbox will auto-translate all communication to the guests’ native language, dramatically increasing guest engagement and completion rates.

Manage your online reputation by using Wishbox’s smart review system. Wishbox helps you keep the negative reviews in-house while encouraging guests to post positive reviews on social media and booking channels.

Engage

Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations and more.

Engage with your guests in an advanced way and offer them access to a customized and branded guest app. Its a web app – no downloading is required.

The guest app includes a personal area for guests that contains all the important information about their booking, your hotel, and additional services & recommendations.

Send out perfectly timed guest messages allowing you to communicate with guests automatically before they arrive. You can even segment different messages to guests depending on their booking source. Wishbox will auto-translate your message to the guests’ native language.

An easy way to communicate with guests, The Wishbox guest area includes a chat where you can communicate with guests directly and set your available chat messaging hours

Send messages and links to your guests via SMS & WhatsApp

Upsell

Offer your guests upsells and generate more revenue from every guest.

Send your guests customized room upgrade offers before arrival, optimizing room occupancy and maximizing revenue per guest

Offer guests the ability to reserve an early check-in, based on your live availability.

Offer guests the option to purchase a late check-out in advance, based on your live availability. 

Offer additional in house services such as luggage storage, welcome packs, mid-stay cleaning, food and more.

Offer additional in house services such as transportation,  tours, activities bike/car rentals and more.

Through Wishbox, you can accept credit card payments for upsells and additional services you offer your guests.  

Wishbox will autosplit payment between you and external supplier making it even easier to earn more revenue from upsells.

Using Wishbox, you can easily communicate with guests - with the direct bookings, as well as the OTA channels, from the moment the booking is processed.