Latest thinking and practice advise on guest experience, marketing, and management in hospitality.
It doesn’t matter if you are a private host, operate vacation rentals, a hostel or hostel- Creating content for your guests is one of the basic things you can do to enhance guest satisfaction, increase sales and improve your service.
Keep these tips in mind to help you make the most of your new offerings.
Technology has become extremely important within the hospitality industry. It helps hosts to innovate processes and upgrade customer experiences. Online Check-in allows travelers to confirm their personal details and reduce wait time at queue lines. While online check-in is are offered by almost every airline, they are not offered frequently enough in the hospitality industry.
Upselling and cross-selling in the hospitality industry require skill and industry knowledge. Studies show that we can design offerings so that consumers are up to six times more likely to make a purchase.